Privacy Policy

Information We Collect

We collect information that is necessary to provide you with a safe, personalised and compliant gaming experience. This includes details you give us directly when creating an account, making deposits or withdrawals, or contacting customer support.

Personal Data

Typical personal data we collect includes your full name, date of birth, residential address, email address, telephone number and payment details. We also verify identity documents where required by law to meet regulatory obligations and prevent fraud.

Technical and Usage Information

During your visit we automatically gather technical data such as your IP address, browser type and version, device operating system, pages visited, time spent on the site and referral sources. This information helps us understand how our services are used and allows us to improve functionality.

How We Use Your Information

We use the data we collect to create and manage your account, process transactions, provide customer support, personalise your gaming experience and comply with legal and regulatory requirements. This may include verifying your age and identity, detecting and preventing fraud, and ensuring responsible gambling controls are applied.

Where you have given consent, we may also use your contact details to send you updates about promotions, new games and special offers. You can withdraw this consent at any time.

Sharing and Disclosure

We do not sell your personal data. However, we may share information with trusted third-party service providers who assist us in operating the website and delivering our services. These include payment processors, identity verification agencies, hosting providers and analytics services. All such partners are contractually obliged to keep your information secure and to use it only for the purposes we specify.

We may also disclose data where required by law, for example to regulatory authorities such as the UK Gambling Commission, law enforcement agencies or in response to valid court orders.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enable certain functions, remember your preferences, measure performance and provide targeted content. Some cookies are essential for the site to work properly, while others help us understand visitor behaviour.

You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect your experience on the site.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it. These include encryption of sensitive information, secure servers, access controls and regular security reviews. While no system can guarantee complete security, we work continuously to maintain a high level of protection.

Your Rights

You have several rights regarding your personal data, including the right to access a copy of the information we hold about you, to request correction of inaccurate data, and in certain circumstances to request deletion or restriction of processing. You may also object to processing based on legitimate interests or withdraw consent where we rely on it.

To exercise any of these rights, please contact our customer support team. We will respond to your request within the timeframes required by applicable law.

Retention of Data

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, to meet regulatory record-keeping requirements and to resolve any disputes. When data is no longer needed it is securely deleted or anonymised.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website and we will notify you of significant changes through a prominent notice or direct communication where appropriate.

Contact Us

If you have any questions or concerns about how we handle your personal data, please contact our support team via live chat or by writing to the email address listed in the footer of our website. We aim to resolve any issues promptly and transparently.